{"id":105,"date":"2019-12-08T11:12:13","date_gmt":"2019-12-08T11:12:13","guid":{"rendered":"http:\/\/localhost\/shashi_bro\/moru-wp\/?page_id=105"},"modified":"2022-10-19T10:45:05","modified_gmt":"2022-10-19T10:45:05","slug":"faqs","status":"publish","type":"page","link":"https:\/\/moru.com.np\/company\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<h4 style=\"font-weight: bold;\">About MoRu<\/h4>\n<p>[\/vc_column_text][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;green&#8221; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221;][vc_tta_section title=&#8221;What is MoRu?&#8221; tab_id=&#8221;1575871280809-f341cc47-67f9&#8243;][vc_column_text]MoRu is a digital wallet that follows you wherever you go. It ensures real time, secure and instant payment to various merchants. With MoRu, you can make various payments such as utility bill payment (NEA, Khanepani, etc.), recharge mobile, pay internet bill, airlines and bus ticketing, movie ticketing, make bank transfer (MoRu to bank), scan and pay to the merchants, and many more. simply log in with your username and password and pick which one you want to use.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why MoRu?&#8221; tab_id=&#8221;1575871280858-ce126f8f-9a95&#8243;][vc_column_text]Using MoRu is fast, simple and secure.<\/p>\n<p>It\u2019s fast<br \/>\nWe will help you pay in just few clicks. Enter your phone number and password, and you are pretty much done.<\/p>\n<p>It\u2019s simple<br \/>\nThere\u2019s no need to run around searching for your wallet. Better yet, you don\u2019t need to type in your financial details again and again when making a purchase online. We make it simple for you to with just phone number and password.<\/p>\n<p>It\u2019s secure<\/p>\n<p>MoRu is a safer way to pay because we keep your financial information private. On top of that, MoRu is regulated by Nepal\u00a0 Rastra Bank\u2019s rules and regulations. Hence, it is the safe and easy mode of payment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How much does it cost to use MoRu?&#8221; tab_id=&#8221;1575873231175-992d173c-6bd3&#8243;][vc_column_text]Buying with MoRu is Free. There is no charge to open a MoRu account and there is no cost for buying products and services.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]<\/p>\n<h4 style=\"font-weight: bold;\">Registration Process<\/h4>\n<p>[\/vc_column_text][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;green&#8221; c_icon=&#8221;chevron&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221;][vc_tta_section title=&#8221;How do I get registered in MoRu app?&#8221; tab_id=&#8221;1575873334047-d61d03f5-befd&#8221;][vc_column_text]You can easily register in MoRu via MoRu application or website.<\/p>\n<p><strong>Via MoRu application:<\/strong><\/p>\n<ul>\n<li>Download MoRu application from play store (for android) or<br \/>\napp store (for iPhone).<\/li>\n<li>Then, you shall be directed towards homepage. With the<br \/>\noptions displayed as Login or register, click on register.<\/li>\n<li>Fill the details as asked and submit.<\/li>\n<li>You shall be then be registered in MoRu<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Via Website:<\/strong><\/p>\n<ul>\n<li>Search for (Link)<\/li>\n<li>Click on \u2018register\u2019 option.<\/li>\n<li>Fill the details as asked and tick on the boxes that are displayed for acceptance of terms and conditions.<\/li>\n<li>Click on register.<\/li>\n<li>An email shall be sent in the registered email ID or phone number for the confirmation of registration. Click on the link and confirm your registration.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How many login devices and credentials can be added to MoRu?&#8221; tab_id=&#8221;1575873334067-c2fdcb50-89d9&#8243;][vc_column_text]updating&#8230;[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]<\/p>\n<h4 style=\"font-weight: bold;\">MoRu Load<\/h4>\n<p>[\/vc_column_text][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;green&#8221; c_icon=&#8221;chevron&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221;][vc_tta_section title=&#8221;How do I put money in MoRu wallet?&#8221; tab_id=&#8221;1575874413774-2d723fd3-2649&#8243;][vc_column_text]To make a transaction via MoRu, you must have balance in MoRu. bTherefore, MoRu can be loaded via four different mediums being internet banking, mobile banking, counter deposit and via cash points.<\/p>\n<ul>\n<li>Internet banking , mobile banking and ConnectIPS are the services provided by bank which upon login can be used in loading MoRu.<\/li>\n<li>You may also load from your Visa Card.<\/li>\n<li>Else, you can as well ask your friends and family having MoRu account to make MoRu transfer when you need balance in MoRu and your friends and family are connected with MoRu.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I recover password?&#8221; tab_id=&#8221;1575874413810-414114fd-d943&#8243;][vc_column_text]Login password from mobile application and web are different. Hence, in case you have forgotten your password, you can reset the<br \/>\nprocedure <a href=\"#\">here<\/a>. Similarly, for web login password, please find the procedure <a href=\"#\">here<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Through which mobile operators can I access to MoRu?&#8221; tab_id=&#8221;1575874608736-fa37b50e-c611&#8243;][vc_column_text]MoRu can be accessed with NTC, Ncell or Smartcell.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does MoRu hold the money in its own bank?&#8221; tab_id=&#8221;1575874633530-4c8f14c6-07be&#8221;][vc_column_text]Since laws and regulations in Nepal require licensed banks and financial institutions to collect and hold money from general public, MoRu has duly appointed an \u2018A\u2019 Class Financial Institution as settlement bank from the very first day of operation. Settlement Bank holds the rights and responsibilities of all the wallet balances in MoRu.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I get my money back if I no longer want to use MoRu?&#8221; tab_id=&#8221;1575874692769-68d93846-7403&#8243;][vc_column_text]With the bank transfer option available with us, you can have your amount transferred to bank, if you wish to discontinue using MoRu.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]<\/p>\n<h4 style=\"font-weight: bold;\">Merchants Payments<\/h4>\n<p>[\/vc_column_text][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;green&#8221; c_icon=&#8221;chevron&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221;][vc_tta_section title=&#8221;I am shopping through an eCommerce (online Shopping) site. Can I make the payment through MoRu?&#8221; tab_id=&#8221;1575874735312-9d52a0b1-616d&#8221;][vc_column_text]The merchants associated with us can be paid for via MoRu. You can either login to MoRu and search for the merchant to make the payment or on merchant\u2019s eCommerce sites, look for the logo of MoRu to make the payment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long does eCommerce merchants take to deliver my item?&#8221; tab_id=&#8221;1575874735363-e6698905-39b9&#8243;][vc_column_text]MoRu does not hold accountability for the product delivery. Please confirm delivery time from your merchant by calling them or from their website.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I make payments for the purchased goods\/services at different stores?&#8221; tab_id=&#8221;1575874735461-a1f44b1f-975e&#8221;][vc_column_text]You can easily make payments to the merchants where you can see \u201cMoRu pay accepted\u201d stickers or table top QR codes at their store. Simply, login to your MoRu and make the payment via Scan and Pay option.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I just paid for an online shopping site and the transaction status says \u201cPending\u201d. What does it refer to?&#8221; tab_id=&#8221;1575874735542-e83dded1-f6a8&#8243;][vc_column_text]The transaction status is pending until the merchant makes the delivery or accepts the payment. In case of product unavailability, the merchant will refund your paid amount.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]<\/p>\n<h4 style=\"font-weight: bold;\">Fund Transfer<\/h4>\n<p>The act of sending MoRu balance using \u2018Send Money\u2019 from one MoRu account to the other MoRu account is referred to as fund transfer. To use the service, both of the parties must be an MoRu user.[\/vc_column_text][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;green&#8221; c_icon=&#8221;chevron&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221;][vc_tta_section title=&#8221;I received fund from my friend in my mobile number or email address through MoRu but I am not registered. What should I do?&#8221; tab_id=&#8221;1575874932057-cec83406-1d13&#8243;][vc_column_text]In the cases as such, please follow the registration procedure as indicated in Registration Process using the same mobile number or the same email address in which you have received the amount.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I withdraw money from my MoRu account to a bank account?&#8221; tab_id=&#8221;1575874932132-c0bfcc8f-b038&#8243;][vc_column_text]You can withdraw MoRu balance to a bank account by visiting to \u2018bank transfer\u2019 option on your mobile app or on web portal. Login to MoRu&gt;&gt; Bank transfer&gt;&gt; fill the details and make withdraw.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] About MoRu [\/vc_column_text][vc_tta_accordion style=&#8221;flat&#8221; color=&#8221;green&#8221; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221;][vc_tta_section title=&#8221;What is MoRu?&#8221; tab_id=&#8221;1575871280809-f341cc47-67f9&#8243;][vc_column_text]MoRu is a digital wallet that follows you wherever you go. It ensures real time, secure and instant payment to various merchants. With MoRu, you can make various payments such as utility bill payment (NEA, Khanepani, etc.), recharge mobile, pay internet bill, airlines [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/moru.com.np\/company\/wp-json\/wp\/v2\/pages\/105"}],"collection":[{"href":"https:\/\/moru.com.np\/company\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moru.com.np\/company\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moru.com.np\/company\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moru.com.np\/company\/wp-json\/wp\/v2\/comments?post=105"}],"version-history":[{"count":25,"href":"https:\/\/moru.com.np\/company\/wp-json\/wp\/v2\/pages\/105\/revisions"}],"predecessor-version":[{"id":2538,"href":"https:\/\/moru.com.np\/company\/wp-json\/wp\/v2\/pages\/105\/revisions\/2538"}],"wp:attachment":[{"href":"https:\/\/moru.com.np\/company\/wp-json\/wp\/v2\/media?parent=105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}